the rebellious marketing blog that challenges conventional thought

evil google logoI love Google, have done for a long time. But our relationship has been strained lately. Things haven’t been the same and I simply can no longer pretend that everything is OK. I’m done with sheepishly hanging on its every word, just because it looks at me with its tantalizing and seductive red and yellow o’s. Google has just launched ‘Campaign Insights’ which promises better measurement of display advertising. At the moment, you can measure how many clicks your display ads achieve, measure conversions that result from those clicks, compare results with “industry benchmark data” (brought to you courtesy of DoubleClick…which is owned by errr Google), and use “view-through conversion reporting” to measure visits to your website from users who viewed your display ad in the past.  The tool compares a base of thousands of web users who viewed an ad with a proportionate group of users who did not and then measures any difference in searches and Web site visits directly attributable to the ad. This approach differs from most display ad assessment tools that typically compare Web site visits or click-through trends following a display ad campaign.

According to Austin Rachlin from the Inside Adwords crew, three simple principles guide their approach: simplify the system for buying and selling display ads; deliver better performance that advertisers and agencies can measure and open up the ecosystem by making it accessible to more participants.  Ironically, ‘openness’ is precisely what is lacking in Google’s uncomfortably extending monopolization of display, mobile , search and social. Yet again, we’re supposed to trust the objectivity of Google’s algorithms and business models, both of which are a complete black box. In speaking to a number of (ethical) advertisers, I have detected a sense of unease about the lack of transparency provided by Google around its practices for gathering and interpreting user data. The more Google launches intelligent tools for its advertisers and the more behavioral data it shapes into uncomfortably intelligent profiling, the more Google risks compromising its integrity. For the sake of our everlasting love (and mankind’s trust in the web), I hope that Google will prioritize the interests of its users over those of advertisers. Don’t be evil Google.

follow_us_on_twitter4Looks like the microblogging posse is getting $100 million in new funding from an investment consortium that includes mutual fund company T. Rowe Price Group, equity company Venture Partners and existing backers Spark Capital and Institutional Venture Partners.

Twitter is now valued at around $1 billion which is 4x its Jan 09 evaluation and it now has 54 million visitors a month, which is a 10x increase on the beginning of the year. Conventional thought justifies the investment in such staggering growth. But hang on…I nearly forgot – what do the revenues look like? Oh, they haven’t figured out a business model yet? Ah well, I’m sure they’ll get there eventually…

ARE WE SERIOUS ABOUT THIS?? This isn’t 1998!!! As much as I love Twitter, professionals and consumers the world over are ‘joining the conversation’ and Twitter STILL hasn’t figured out how to make money (Wikipedia shows projected revenues of $400k and this is their 4th year in business). Just to put this in perspective: LinkedIn – with 43 million registered users, is generating in the region of $75-$100m per year. Last October, one of their VCs projected solid revenue models for the first quarter of this year – that didn’t happen (the closest to a business model we got was a hypothetical e-commerce model in the New York Times in June of this year).

The latest idea is to introduce paid business services which include an “analytics dashboard” to help companies monitor Tweets about their business, or verified corporate Twitter accounts.  From a marketing perspective, this makes sense – especially if Twitter can offer integration with CRM and marketing automation systems and make its ‘touches’ part of the marketing scoring process. Still, it’s hardly big leap stuff – clearly Twitter is struggling to find answers, so why not turn to its users? The professional twitterati would be all too willing to share some thoughts on what they would pay for…personally, I struggle to understand why contextual content and advertising services remain unavailable to the marketing community. Twitter has a huge opportunity to generate revenues by facilitating more measurable connections between businesses and individuals in meaningful and relevant ways – let’s hope it figures out how.